Frequently Asked Questions

Our state-of-the-art auditorium can comfortably accommodate up to 200 individuals with modern, ergonomic seating. The venue features tiered seating for optimal viewing angles and includes accessible seating areas for guests with special needs.

We offer a comprehensive suite of technical equipment including a professional sound system with wireless microphones, high-definition projectors with large screens, LED lighting systems, and a fully equipped backstage area. Our dedicated technical team is available to assist you throughout your event to ensure everything runs smoothly.

Yes, we provide ample parking space for our guests. Our secure parking facility can accommodate up to 150 vehicles and is located adjacent to the main building for convenient access. Parking rates vary based on duration and are included in most event packages.

We have partnerships with several renowned catering services that offer diverse menu options to suit various dietary requirements and preferences. However, if you have a preferred caterer, you're welcome to arrange external catering services, subject to our facility guidelines and coordination with our events team.

You can access the auditorium up to 4 hours prior to your scheduled event time for setup, rehearsals, and sound checks. For larger events requiring extensive setup, we can arrange earlier access with advance notice and may apply additional fees based on the extended usage.

Yes, we provide complimentary high-speed Wi-Fi throughout the entire facility. The network is capable of supporting multiple concurrent users for live streaming, presentations, and general internet access. Network credentials and technical specifications will be provided upon your arrival.

Bookings can be canceled up to 15 days before the event date for a full refund. Cancellations made between 14-7 days before the event will incur a 50% cancellation fee. Cancellations made within 7 days of the event are non-refundable, except in cases of emergencies or circumstances beyond your control.

Absolutely! Our flexible venue design allows for various seating configurations including theater-style, classroom setup, banquet rounds, or cocktail reception arrangements. Our events team will work with you to create the optimal layout for your specific event requirements at no additional charge for standard configurations.

Yes, our auditorium is fully accessible and ADA-compliant. We feature wheelchair-accessible entrances, designated seating areas with excellent sight lines, accessible restrooms, and elevators to all levels. Our staff is trained to provide assistance to ensure all guests have a comfortable and inclusive experience.

You can check real-time availability and make bookings through our online booking portal available 24/7. Alternatively, you can contact our booking office directly at +254 700 000 000 during business hours. Our team will guide you through the booking process and help you select the best package for your needs.

We accept various payment methods including bank transfers, mobile money (M-Pesa, Airtel Money), credit/debit cards, and cash payments. For corporate bookings, we also offer invoice billing with approved credit terms. All payments are processed securely through our verified payment partners.

Our pricing is transparent with no hidden fees. The quoted price includes basic lighting, sound system, standard seating arrangement, and venue access. Additional services like extended setup time, special lighting, extra technical support, or premium catering may incur additional charges, which will be clearly outlined in your booking agreement.

Yes, we're fully equipped to support virtual and hybrid events. Our technical infrastructure includes high-speed internet, professional cameras, streaming equipment, and technical support to ensure seamless online participation. We can integrate with popular platforms like Zoom, Teams, or custom streaming solutions.